Jewellery Store
Terms and Conditions

Purchasing jewellery to be fitted

• Only jewellery bought in the studio at the time of your appointment can be fitted, this is to ensure the highest level of hygiene and quality. If you want an item from the online store to be fitted, contact me and I can reserve it for your appointment.

Refunds and Exchanges

• All sales are final and I am unable to offer refunds or exchanges due to hygiene reasons as I cannot resell jewellery.

• If you are unsure of the size item you need, book an appointment and I can help you choose and fit the right jewellery.

• If your purchase has been damaged or lost during delivery please contact me so that I can resolve the issue with the courier.

• We will not replace your jewellery if you lose it.

Manufacturers warranty

• All jewellery purchased from me, either online or in store, is guaranteed for life from defects by the manufacturers. (Excluding Maya Jewellery)

• If an item develops a fault contact me and I will help you arrange a replacement or repair from the manufacturer. This can take as long as 16 weeks.

• There is not usually a repair charge but a repair fee may be charged by the jewellery manufacturer if on inspection the piece has clearly been mishandled i.e. if tools have been used on the item.

• This does not cover loss of jewellery.